Free Inspection

No products in the basket.

Refund and Returns Policy

Home Refund and Returns Policy

 

Return and Refund Policy

Effective Date: 13/03/2025

At Hydropump, we prioritize customer satisfaction and stand by the quality of our products. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

You may request a return if:

  • The product received is defective, damaged, or incorrect upon delivery.
  • The product is unused, in its original packaging, and in the same condition as received.
  • The return request is made within [Specify Days, e.g., 7 or 14] days from the date of purchase.

Non-Returnable Items

The following items are not eligible for returns:

  • Used, installed, or damaged products due to misuse or improper installation.
  • Items without original packaging or missing accessories.
  • Custom or special-order products.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email enquiries@hydropump.my or WhatsApp +6017 449 8328 with your order details, reason for return, and supporting photos/videos if applicable.
  2. Approval & Instructions – Once we review your request, we will provide instructions for returning the item.
  3. Shipping the Item – Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping method.

3. Refund Policy

  • Refund Approval – Once we receive and inspect the returned item, we will notify you of the refund status.
  • Refund Method – Approved refunds will be issued via [Original Payment Method / Store Credit / Bank Transfer] within [Specify Days, e.g., 7–14 business days].
  • Partial Refunds – If the product is returned with missing components or is not in its original condition, only a partial refund may be issued.

4. Exchange Policy

If you receive a defective or incorrect item, you may request a replacement instead of a refund. Exchanges are subject to product availability.

5. Cancellation Policy

  • Orders can be canceled before shipment for a full refund.
  • Once the order has been shipped, cancellations are not allowed, and the return process must be followed.

6. Warranty & Repairs

For products covered under warranty, please refer to our Warranty Policy for repair and replacement details.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team:
📧 Email: enquiries@hydropump.my
📞 WhatsApp: +6017 449 8328
🌐 Website: https://hydropump.my